HAVING DIFFICULTIES?
We’re here to help. We just need to run through some checks with you first as it may be that the answers you seek are already available on the site.
Are you having difficulties with email settings? Are you having difficulties viewing one of our websites?
For anything else, we would recommend that you first check the FAQs as the information you seek may well be there.
If you still haven’t found the answers your questions, then Webworks Internet Technical Support experts are on hand to help. We offer technical support by phone and email on a variety of issues, including:
- difficulties with email access
- website not visible
- difficulties with FTP access
- difficulties with enquiry form
- difficulties with search engine submissions
- enquiries about extra technical aspects of your site
Please note, we can only give technical support for actual technical matters, and not, for example, tutorials on how to use FTP programs or Outlook Express.
Email us at support@webworksinternet.com or call us on 0330 122 7550. If no one is available to take your call, please leave a message on the Technical Support voicemail service.
In your email or voicemail message, be sure to tell us:
- your name
- your phone number
- the domain name (e.g. webworksinternet.com)
- brief details of your technical support query
Calls cost 10p per minute from BT landlines, charges from other providers or mobiles may vary.
Our technical support hours are 9:00am to 12:30pm, and 1:30pm to 5:00pm, Monday to Friday. Please note that it may take up to 2 working days to resolve your query if asking for support via email.
E-MAIL SETTINGS
Your email settings appear on your activation form, above the tear off slip. To activate your emails, type the following into the address bar of your browser: http://login.livemail.co.uk A screen will appear with boxes for email address and password. Enter your details.
If you are using a MAC operating system, you can access your emails through Entourage, using the settings provided.
If you have your own email address and would prefer to use that, we can forward all email from your website to that address. Just let us know.
N.B. If you have lost your email address and/or password, we can arrange to have those details emailed or posted to you. Please contact Technical Support by email at enquiries@webworksinternet.com or phone on 0330 122 7550.
SCREEN SETTINGS
All our websites are optimised for Microsoft Internet Explorer 4 and above, at a screen resolution of 1024 x 768.
If you are experiencing difficulties viewing any of our websites, please check your screen settings. Right click on your desktop and select ‘Display Properties’, then click on the ‘Settings’ tab and make sure that your screen resolution is set to 1024 x 768 and your colour quality is set to ‘highest (32bit)’
N.B. The CDs you received to enable you to proofread your website will only autorun on your computer. Please be aware that your site may look slightly different when it goes live depending on what toolbars you have on your default web browser.
